At some point, there's nothing even a lawyer, counselor or other responsible, level-headed person can make someone else understand if the other person refuses to accept what they are being told or hears only what they want to hear. I'd have more respect for Catelynn (meaning a tiny, tiny amount) if she just admitted that she regrets it, not that she was misled, which doesn't align with previous statements she's given that indicate she did understand the terms and conditions. Maybe she could finally find some peace with it if she wasn't looking for someone else to blame for her regret.