I may have to try that, forumfish. I used to think Cablevision was the worst company in the world, until I moved and ended up in a TWC area. Two and a half years as a customer, and each year, as a "reward" for being a loyal customer, my bill goes up significantly. Talking to them on the phone gets you no where, and the one time I called because one of their work crews cut my service - fun trying to work from home without internet access - it took over an hour and 8 different transfers before I found someone who would listen to me, and not just try to make an appointment for a service call three days later. My other options are the satellite services, and I'm really ready to make a change.