Whoa tonight I had a party of 6 and two of the women were shrewsssss just insulting me and complained over everything, sent everything back, bitching to all the managers and owner’s brother about me and everything served. The managers solution was to comp a lot of shit excessively, the one woman manager we have (who already has been up my ass since day one and nit picks my appearance a lot or gives me bitch face) said I must have really dropped the ball and said I need to have a conversation with her. Hey it wasn’t my idea to get excessive giving free shit, or for food being too cold or too hot, and I knew from the first 2 minutes there was no pleasing this woman and her mother. I also high key think they wanted free shit and a low check since they’d be tagged gratuity.
Just yesterday two of my tables went up to lady manager and told her they were regulars and I gave the best service they’ve ever had, so I’m not jumping on this grenade. And the table before this one gave me a 36% tip and the rest 17-26%. It can be dangerous for me financially with this lady manager thinking I’m a fuckup, cuz they will give me shitty sections, seat me less, or never parties if they think I’m a bad server.
99.9% customers are so wonderful serving and nice and respectful. It’s such a joy having them and makes me honored they spent their time and money. It’s great being part of a nice experience, I truly value I can contribute to that. But like 1 in a hundred is legitimately aggressive or irrational or inappropriate like rolling their eyes or scoffing when you greet them or asking your ethnicity and snapping fingers at you or clapping sarcastically or patting your head and saying “good girl” when you set down something.