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Small Talk: Ughngnggh! Ugghhnnn!


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Today my Internet and On Demand went down, so I called the company (Hi, Rogers) to see if the problem was being handled or did I just need to go reboot something.  I made my way through the customer service menu and arrived at a message that acknowledged my phone number and then said there was a confirmed outage in my neighbourhood and it was being handled, apologies for the inconvenience and thanks for your patience.  Then the frustrating part: it offered me a choice between listening to the message again or hanging up!  At no point was asking a real person a question an option.  I acknowledge that outages might be greeted with frustration and no minimum-wage CSR wants to be yelled at on a Sunday morning, but come on, Rogers, customer service means occasionally having to talk to a customer.  Not that I would yell at a CSR.  In my experience, charm and understanding have always worked better than yelling.  Clearly my Internet is back, though my On Demand still refuses to load content so I'll have to try rebooting the digital box which I will not do tonight lest I lose the facility to watch The Walking Dead and see Chandler Riggs on Talking Dead.  On Demand can wait until tomorrow.

 

Thanks to everyone who responded to my earlier story about my friend's Dad.  Kinda happy ending to that one: my friend has found his father an affordable room in a seniors' building with onsite support both personal and medical.  His Dad's bank had also flagged his dwindling accounts as possible elder abuse/fraudulent activity but couldn't act without a complaint.  Now that my friend has Power of Attorney, the bank will not issue a credit card or debit card to his father.  He has to go into the bank personally to make a withdrawal and his account will be flagged so that the teller knows to ensure he's not under duress when doing that banking.  It's heartbreaking to think that an 86-year old man can't trust members of his own family but, honestly, his bank has restored my dented faith in human nature.  They may be a big soulless corporation but enough people gave a damn and ensured an elderly man didn't lose everything so he should have enough to support himself for however many years he has left.

  • Love 3

Today my Internet and On Demand went down, so I called the company (Hi, Rogers) to see if the problem was being handled or did I just need to go reboot something.  I made my way through the customer service menu and arrived at a message that acknowledged my phone number and then said there was a confirmed outage in my neighbourhood and it was being handled, apologies for the inconvenience and thanks for your patience.  Then the frustrating part: it offered me a choice between listening to the message again or hanging up!  At no point was asking a real person a question an option.  I acknowledge that outages might be greeted with frustration and no minimum-wage CSR wants to be yelled at on a Sunday morning, but come on, Rogers, customer service means occasionally having to talk to a customer.  Not that I would yell at a CSR.  In my experience, charm and understanding have always worked better than yelling.  Clearly my Internet is back, though my On Demand still refuses to load content so I'll have to try rebooting the digital box which I will not do tonight lest I lose the facility to watch The Walking Dead and see Chandler Riggs on Talking Dead.  On Demand can wait until tomorrow.

 

Thanks to everyone who responded to my earlier story about my friend's Dad.  Kinda happy ending to that one: my friend has found his father an affordable room in a seniors' building with onsite support both personal and medical.  His Dad's bank had also flagged his dwindling accounts as possible elder abuse/fraudulent activity but couldn't act without a complaint.  Now that my friend has Power of Attorney, the bank will not issue a credit card or debit card to his father.  He has to go into the bank personally to make a withdrawal and his account will be flagged so that the teller knows to ensure he's not under duress when doing that banking.  It's heartbreaking to think that an 86-year old man can't trust members of his own family but, honestly, his bank has restored my dented faith in human nature.  They may be a big soulless corporation but enough people gave a damn and ensured an elderly man didn't lose everything so he should have enough to support himself for however many years he has left.

That's the type of story about a corporation I like to hear. Write them a nice letter?

 

Oh...BTW? You're only mistake in the Internet/On Demand situation was, as you described, making your way through the customer service menu.

Don't do that.

You'll never get a human.

  • Just sit there with the phone and don't press 1 for tech support, 2 for billing etc. Just sit there. If you don't make a choice, they run the menu again. Just sit there. When you don't press anything, it will go to a customer service representative. A human. I do this all the time.

 

  • If you can't get what service you need, or they are rude or don't have any resolution, go to an internet source at a friend or the library whatever and look up the company and find their corporate office phone number. You won't get a person, you will be asked to leave a voicemail. Be polite but tell how your local service is sucky and unhelpful and how much money you pay. It helps to say you will tell everyone not to get this service. If you work for a company that has a lot of employees, or branches everywhere , say you will write about your horrible experience in the company newsletter so that the other thousands of colleagues won't make the mistake of doing business with them. Just see how fast they call you back. A human. From corporate. I've done that too and it sure got my situation fixed fast.
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So sad when baby names are ruined like that. 

 

Ok, we have some hilariously spoiled kids down here pitching a fit because they weren't allowed into the prom. They attend a private catholic school and signed contracts that stipulate you must be on time for the prom. The doors lock and you aren't allowed in or out until prom is over. So they went to a fancy dinner before prom, that took longer than expected. They texted the principal (I dunno who has their principal's texty number) principal said "better head to mcdonald's, doors lock at 8:30". When they arrived, they were not allowed in. OMG you should see the hubbub, parents freaking out that their precious little angels FOREVER memories are ruined! Again, all parents and students signed a contract that they WOULD NOT BE LATE TO PROM. 

 

I'm thinking of poor carl and Enid THEY HAVE TO GO TO PROM IN  A TREE TRUNK YA'LL! There are kids in Africa with no prom at all!!!!!!!!!!!!!!!!!!!!! Here is my cherished memory from prom...

 

Picture it, Sicily 1922...My date asked me because he wanted to stay out late and party later than the usual curfew. My father was basically the preacher from Footloose because he had declared dancing was against our religion (he never attended church with us during my lifetime) so i had to go spend the night with a friend. The dress I bought was white so when we got something to eat after which was in a truck stop some dude said "congratulations" and offered him $10 thinking we had just gotten married. Even at 17 I'm thinking "oh sweet lord this would be the most horrendous marriage ever if this is where we are 20 minutes after getting married". Because he used the $10 to play video games we were late getting back to my friends house to change for the after party. My friends parents had gone out so I didn't get to change so I'm the only idiot sitting there with my big square hair (my friends mom did our hair and make up and holy jeebus, wow! my hair was hyoooooooge and she was a Mary Kay representative and apparently got paid by the pound, I had enough make up on for the entire state of Kansas!) So there I am in my damn "wedding" dress with my fire hazard hair and protective layer of makeup while everybody else got drunk. wheeeeee! cherished prom memories. 

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May I go back for a moment to horrifying movies? Yeah I'm slow so just remembered one called "Threads", that was so disturbing, so terrifying and unrelentingly grim I couldn't watch it all at once but had to break it up into two parts. I think the scariest part is that it could happen, and has in fact come close to happening.

 

http://www.imdb.com/title/tt0090163/reference

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Those crab rangoon nachos look delicious!  My family keeps asking me where I want to go eat for my birfday and they'll be so disappointed that I just want to go to my favorite Mexican food place.  You know, wear your jeans, drink margaritas, get a nacho appetizer and then whatever.  They wanted a hoity toity place.  Sucks to be them!

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Those crab rangoon nachos look delicious!  My family keeps asking me where I want to go eat for my birfday and they'll be so disappointed that I just want to go to my favorite Mexican food place.  You know, wear your jeans, drink margaritas, get a nacho appetizer and then whatever.  They wanted a hoity toity place.  Sucks to be them!

Happy early Birthday!  I'd take jeans and tequila all day!

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Those crab rangoon nachos look delicious!  My family keeps asking me where I want to go eat for my birfday and they'll be so disappointed that I just want to go to my favorite Mexican food place.  You know, wear your jeans, drink margaritas, get a nacho appetizer and then whatever.  They wanted a hoity toity place.  Sucks to be them!

Pre-emptive Happy Birthday! It's your birthday! Get what you want! Wherever it is, have fun and have a drink for me!

 

 

 wheeeeee! cherished prom memories. 

Your story is hilarious!!

 

I went to my junior prom with a senior boy. While we were dancing, right in front of everyone the cops came in and arrested him and handcuffed him on the dance floor. The worst part was one of the cops trying to be all fatherly to me and asking if I'd like to get out prom pictures (in front of one of those cheesy backgrounds? with him in handcuffs?) taken before they hauled him away.

I was like uh, not really.

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OMG How frikkin awesome would it be now, though, to have prom pics with your date handcuffed??????? I would pay huge money for that! I had pictures taken with 3 of my girlfriends and when I showed the pic to my mom, she lifted her glasses up on her head, squinted and said "who are these huzzies?" bwah hahahahaha And we do look like saloon girls from the old west. Big poofy dresses, that big hair and sooo so so so so much make up. 

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While we were dancing, right in front of everyone the cops came in and arrested him and handcuffed him on the dance floor. The worst part was one of the cops trying to be all fatherly to me and asking if I'd like to get out prom pictures (in front of one of those cheesy backgrounds? with him in handcuffs?) taken before they hauled him away.

 

Not exactly a Kodak moment. Hahaha!

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At least y'all got invited to your Proms.  I didn't (loser me), so spent the evening with a couple of other girls who didn't get asked (this was back in the day when you didn't dare to go stag if you were a girl.  Yes, I'm that old.  And you kids get off my lawn, dagnabbit!) going out to see a play and have ice cream sundaes.

 

I'll bet I had more fun than some of the girls who got asked out.  Heh.

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This kid David who hated me climbed on my lap after prom and told me I looked hot. He dropped out of school, and when we graduated he told me he was upset he didn't graduate and was going to go in the other room for the drugs "but someone already took them all" which indicated to me that shit was bout to get real! So I packed up my peeps and we were heading out when the dude who took all the drugs came back...with a rifle. We were actually gone and nothing happened but there was a reason I went to college as far away as humanly possible. 

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This kid David who hated me climbed on my lap after prom and told me I looked hot. He dropped out of school, and when we graduated he told me he was upset he didn't graduate and was going to go in the other room for the drugs "but someone already took them all" which indicated to me that shit was bout to get real! So I packed up my peeps and we were heading out when the dude who took all the drugs came back...with a rifle. We were actually gone and nothing happened but there was a reason I went to college as far away as humanly possible. 

Day-um!! Good instincts nachomama!

 

I wonder whatever happened to that kooky teenager David Koresh? Probably turned out just fine.

Edited by kikismom
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But who knows, I might be dumb and fall for Ted Bundy.

 

You wouldn't be the only one. Women fell for him even after they knew he was a monstrous serial killer. I tried to imagine Bundy in these days of Craigslist and dating sites, where women let some guy they met yesterday move in with them and fall in love with anonymous scammers in Nigeria, sight unseen, and send them thousands of dollars. Ted wouldn't even have to waste a minute out prowling for victims. They'd come to him and be lined up outside his door.

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Ted is somewhere laughing his ass off at how much easier it would have been for him just a few years later. I feel bad for my dad, he croaked before internet porn was all the rage. haha and he had refused to learn anything on the computer. But we were the first people I ever knew who had a vcr! We got one early early 80's and it was a monster, it loaded from the top and there was no remote. Actually there was a remote, literally a cord to a pause button! and we were so stupid we were watching recorded shows and we thought hitting the pause button skipped the commercials. No, stupid people, it was so you could pause them while recording the show then they wouldn't be there for playback later. But he got it so he could buy vcr tapes. 

 

We were also very early on the microwave front. Had a stove/microwave combo way before anybody else. But I never had a refridgerator with water and ice cubes in the door until the last few years. 

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You wouldn't be the only one. Women fell for him even after they knew he was a monstrous serial killer. I tried to imagine Bundy in these days of Craigslist and dating sites, where women let some guy they met yesterday move in with them and fall in love with anonymous scammers in Nigeria, sight unseen, and send them thousands of dollars. Ted wouldn't even have to waste a minute out prowling for victims. They'd come to him and be lined up outside his door.

No need to imagine.

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Ted is somewhere laughing his ass off at how much easier it would have been for him just a few years later. I feel bad for my dad, he croaked before internet porn was all the rage. haha and he had refused to learn anything on the computer. But we were the first people I ever knew who had a vcr! We got one early early 80's and it was a monster, it loaded from the top and there was no remote. Actually there was a remote, literally a cord to a pause button! and we were so stupid we were watching recorded shows and we thought hitting the pause button skipped the commercials. No, stupid people, it was so you could pause them while recording the show then they wouldn't be there for playback later. But he got it so he could buy vcr tapes. 

 

We were also very early on the microwave front. Had a stove/microwave combo way before anybody else. But I never had a refridgerator with water and ice cubes in the door until the last few years. 

My Dad grew up poor.  Like so poor he didn't get to eat if there wasn't enough to go around because the people that could do the farm work needed the strength and he was the baby of the family.  He made up for it by working his butt off and being incredibly successful, so we had every new gadget there was.  I remember the neighborhood coming over to see an actual microwave heat something up...lol

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No need to imagine.

 

He then used a "primitive scalpel", made from a prison issue pen and a piece of metal pried from a wall outlet, to open major arteries in his ankles, legs, and neck

 

Well, at least he was considerate and inventive enough to bump himself off and save the taxpayers being forced to support that thing for the rest of his life.

 

It never fails to amaze me how so many people feel that anything anyone posts online must be true and the poster must be sincere and above board, never mind how one can fall in love with a person they've never laid eyes on. It's scary out there.

 

 

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My Dad grew up poor.  Like so poor he didn't get to eat if there wasn't enough to go around because the people that could do the farm work needed the strength and he was the baby of the family.  He made up for it by working his butt off and being incredibly successful, so we had every new gadget there was.  I remember the neighborhood coming over to see an actual microwave heat something up...lol

We cooked eggs and bacon and they were terrible but everybody came to try. And microwave popcorn in a little plastic thing cuz they hadn't invented the popping bags yet. 

 

 

 

It never fails to amaze me how so many people feel that anything anyone posts online must be true and the poster must be sincere and above board, never mind how one can fall in love with a person they've never laid eyes on. It's scary out there.

FINE! I LIED :( I never had a microwave, or a vcr, or indoor plumbing.  I am in fact a sqwiwwel. I don't even have a tv, I never watched walking dead and I don't even have the interwebs. 

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We had one of the first microwaves on the block, thanks to my aunt and uncle, who pitied my mom having to cook for 7 people.  She only used it to reheat things for a while, but then really got in to actually cooking with the darn thing.  And it was huge - could fit large chickens in it, along with vegetables.  And it lasted for decades - probably nearly 40 years.  It was made to last, and was used every day.

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Ours lasted forever! I was 8ish when we got it, it was still going strong when I went off to college and my pops still had it when he died. The oven had died but the microwave was still ticking. The vcr lasted forever too, we got a newer one DIGITAL and everything! So the dinosaur moved to my parents bedroom and here's a fun story for ya! We used to babysit this little boy and he watched stupid Disney videos every day. I had "hi ho hi ho" in my head every day, and the pirate song and "we are siamese if you please" ad nauseum so when we wanted him to take a nap I plopped him in my parents bed and played his tape for him. One day I could still hear him and went to check, apparently the tape had been changed and he was watching naughty naughty and he went around all day making the hannibal lecture sip sip sip noise like when he says "I ate his liver with some fava beans and a nice chianti". :O

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We had one of the first microwaves on the block, thanks to my aunt and uncle, who pitied my mom having to cook for 7 people.  She only used it to reheat things for a while, but then really got in to actually cooking with the darn thing.  And it was huge - could fit large chickens in it, along with vegetables.  And it lasted for decades - probably nearly 40 years.  It was made to last, and was used every day.

Oh man ours took up the entire counter!  My Mom HATED it and thought it was the devil...lol  My Dad would cook the most nasty bacon you have ever had in these trays that were made to cook it.  He'd act like it was the best thing in the world but we all knew it tasted like a wiggly ass...lol

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That's the type of story about a corporation I like to hear. Write them a nice letter?

 

Oh...BTW? You're only mistake in the Internet/On Demand situation was, as you described, making your way through the customer service menu.

Don't do that.

You'll never get a human.

  • Just sit there with the phone and don't press 1 for tech support, 2 for billing etc. Just sit there. If you don't make a choice, they run the menu again. Just sit there. When you don't press anything, it will go to a customer service representative. A human. I do this all the time.

 

  • If you can't get what service you need, or they are rude or don't have any resolution, go to an internet source at a friend or the library whatever and look up the company and find their corporate office phone number. You won't get a person, you will be asked to leave a voicemail. Be polite but tell how your local service is sucky and unhelpful and how much money you pay. It helps to say you will tell everyone not to get this service. If you work for a company that has a lot of employees, or branches everywhere , say you will write about your horrible experience in the company newsletter so that the other thousands of colleagues won't make the mistake of doing business with them. Just see how fast they call you back. A human. From corporate. I've done that too and it sure got my situation fixed fast.

 

I am going to print this out. Hopefully the next time I am on the verge of a nervous breakdown with some corporation I will read it and become brave. Thank you, thank you, thank you.

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May I go back for a moment to horrifying movies? Yeah I'm slow so just remembered one called "Threads", that was so disturbing, so terrifying and unrelentingly grim I couldn't watch it all at once but had to break it up into two parts. I think the scariest part is that it could happen, and has in fact come close to happening.

 

http://www.imdb.com/title/tt0090163/reference

Holy shit! F***in' "Threads"!

So when I was a kid, I was paranoid about nuclear war - it was probably my worst fear. Some cable network ran that film (it was made in Britain, I think for TV originally) and my mom decided to watch it with 9 (?) year old me. OMG, I made it through 20-30 minutes and I was hiding my head under a pillow. I distinctly remember a scene where someone pees their pants when the bombs are coming and there is panic. Ack! That movie haunted me for years.

By the way, my Blue Apron meal tonight was garnished with CILANTRO!

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By the way, my Blue Apron meal tonight was garnished with CILANTRO!

It didn't have to be. >:(  You didn't had to sprinkle it on top there. and I saw you wearing that scarf! hmph! (actually psssst...I signed up and I get my first one next week, I'm gonna have to cancel a lot (like maybe get 2 weeks out of the month) but I'm gonna see if it cuts down on what I buy in the store or go out to eat and if it expands my horizons. I was irked that when it lets you "customize" it only meant vegetarian, pescatarian, etc. I can't go in and say "no sweet potatoes, bananas, eggs, cilantro" granted my list would be way way way too long. but still that will help me decide which weeks to cancel. 

 

I saw somewhere online that there's a tour of Senoia in May for $132 to which my head exploded. I could drive up there and scoot around on my own for a tenth. it includes lunch! haha $32 would be too rich for my blood. 

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Those thumbnails will fool you sometimes, kev looks like  dude and took me forever to figure out Mandolin was Rick riding the horse into Atlanta. Mine looks exactly like me except today it's >:( 

 

I'm so freaking pissed at myself for letting this job posting get by me. I hesitated thinking I could work up the courage to ask for a raise rather than try somewhere else. Today has convinced me, fuck them, I will not hesitate next time. I'm tired of the blame game and being accused of shit (not filling out paperwork) that he himself does not do. It got done correctly and the only reason I didn't fill it out is because I'm still unable to print from my computer (since December!) and I always have to sneak onto his when he goes out so sometimes I rush things because I don't know when the next time I will be able to get on to print. You fix my work flow, I get my paperwork straight. 

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Those thumbnails will fool you sometimes, kev looks like  dude and took me forever to figure out Mandolin was Rick riding the horse into Atlanta. Mine looks exactly like me except today it's >:( 

 

I'm so freaking pissed at myself for letting this job posting get by me. I hesitated thinking I could work up the courage to ask for a raise rather than try somewhere else. Today has convinced me, fuck them, I will not hesitate next time. I'm tired of the blame game and being accused of shit (not filling out paperwork) that he himself does not do. It got done correctly and the only reason I didn't fill it out is because I'm still unable to print from my computer (since December!) and I always have to sneak onto his when he goes out so sometimes I rush things because I don't know when the next time I will be able to get on to print. You fix my work flow, I get my paperwork straight. 

 Isn't he cute, though, on his wee little horsie with his wee little rifle? Aww.

 

Ugh to your job situation. Just remember what Lori asked of Hershel when she was afraid of turning and eating her baby, "You. Do. Not. Hesitate."  

kikismom I hope you don't mind- I nicked your 'Daleface' example picture for my avatar (that illustration in the other thread made me laugh so much my neighbour started banging on the wall :)

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kj4ever, I just have to say that whenever I see your posts I think of how much the pic looks like Amy Poehler.

That is all.

Aww thanks guys!  I was so wasted in that pic...lol  I took my 20 year old niece to a Maroon 5 concert for her birthday this year.  I couldn't find the hotel afterwards and she had to point it out.  I'm not exactly one to put in charge of children, although if it would have been when I was 20 I would have been the wasted one...lol  She was to afraid to drink because she'd get in trouble.  Kids these days!

 

I usually get Melanie Griffith from the "Milk Money" stage in her life.  I sound just like her though so I think it's more that then the looks.  I have tried not to sound like a sex phone operator my whole adult life but it just doesn't work.

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I usually get Melanie Griffith from the "Milk Money" stage in her life.  I sound just like her though so I think it's more that then the looks.  I have tried not to sound like a sex phone operator my whole adult life but it just doesn't work.

And I've been TRYING to sound like a phone sex operator!!!!!!! Instead I sound like a kid 

 

phone sex dude: what are you wearing?

 

me: nothing but a smile

 

phone sex dude: is your mom home?

 

me: :(

OMG this site keeps showing me ads that feature Grandpa from The Munsters and it's about to give me nightmares....

 

Back in the day I scored tickets to The Jenny Jones Show and they were having a transvestite beauty pageant.  Danny from the Partridge Family, Grandpa, and some radio DJ were the judges.  Yep, this was high class stuff.  

 

Anyway our seats were right behind the judges and Danny said something funny about a thong and I started laughing.  Grandpa turned around and gave me the most hateful look.  I said out the side of my mouth to my friend "dude grandpa is looking at me like he wants to kill me" and my friend was all "whatever" and Grandpa turned around again.  As the show progressed he would turn every once in awhile and just give me the looks until my friends were all like "dude Grandpa hates you".

 

So we were about half way through the show and someone said something funny again and he stood up, turned towards me and started screaming "You stupid bitch! You whore!  I'll teach you to laugh, I remember that thong" and launched himself at me.  Thankfully he was like 107 and security got him before he got my stunned ass.

 

They had to cancel the rest of the show because he wouldn't stop saying that he was going to kill me.  JJ apologized to me herself.  

 

I don't know why shit like this always seems to happen to me....lol

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OMG this site keeps showing me ads that feature Grandpa from The Munsters and it's about to give me nightmares....

 

Back in the day I scored tickets to The Jenny Jones Show and they were having a transvestite beauty pageant.  Danny from the Partridge Family, Grandpa, and some radio DJ were the judges.  Yep, this was high class stuff.  

 

Anyway our seats were right behind the judges and Danny said something funny about a thong and I started laughing.  Grandpa turned around and gave me the most hateful look.  I said out the side of my mouth to my friend "dude grandpa is looking at me like he wants to kill me" and my friend was all "whatever" and Grandpa turned around again.  As the show progressed he would turn every once in awhile and just give me the looks until my friends were all like "dude Grandpa hates you".

 

So we were about half way through the show and someone said something funny again and he stood up, turned towards me and started screaming "You stupid bitch! You whore!  I'll teach you to laugh, I remember that thong" and launched himself at me.  Thankfully he was like 107 and security got him before he got my stunned ass.

 

They had to cancel the rest of the show because he wouldn't stop saying that he was going to kill me.  JJ apologized to me herself.  

 

I don't know why shit like this always seems to happen to me....lol

HeeHEEEheeeeEHEE!!! I just laughed so hard I almost burst a blood vessel in my head! I can picture Grampa Munster attacking you bitch! Whore!

Oh crap that's freaking hilarious.

Quote

So we were about half way through the show and someone said something funny again and he stood up, turned towards me and started screaming "You stupid bitch! You whore!  I'll teach you to laugh, I remember that thong" and launched himself at me.  Thankfully he was like 107 and security got him before he got my stunned ass.

 

No. Freaking. WAY! I'm laughing so hard it hurts. I"m trying to picture Grampa when he was on the "Munsters" calling Lily a bitch and a whore and now I'm laughing harder and it hurts more.

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