Log-in Changes

[Teri313]

I've been trying to log in with a new device, but it won't accept my password, even though I've never changed it. So I tried to reset it, but never received the reset email. I have tried several times on different occasions and the email never comes through. Can anyone help me with that?

[CM-BlueButterfly]

4 hours ago, Teri313 said:

I've been trying to log in with a new device, but it won't accept my password, even though I've never changed it. So I tried to reset it, but never received the reset email. I have tried several times on different occasions and the email never comes through. Can anyone help me with that?

I've forced a password reset. You should have received an email but if you didn't, there's one other option that usually works. 

[JarlenaFan2024]

So I just logged out, changed the info from username to email address and logged right back in.  Am I all good?

[CM-BlueButterfly]

4 hours ago, JarlenaFan2024 said:

So I just logged out, changed the info from username to email address and logged right back in.  Am I all good?

Sounds good to me. 

[CM-BlueButterfly]

This may be relevant to others as well but the email address gets blanked out automatically. 

[JeanJean]

How do we set a new passport if we can't remember our old one? Thanks!

[CM-BlueButterfly]

2 hours ago, JeanJean said:

How do we set a new passport if we can't remember our old one? Thanks!

Replied via PM. 

[aussieinsydney]

I've always used a VPN when accessing internet, but as of this morning, I'm getting a strange message when trying to access the site. But as soon as I disable my VPN, I can access the site with no issues. Is this a new thing you've implemented or is the site just glitchy at the moment?

[CM-BlueButterfly]

21 minutes ago, aussieinsydney said:

I've always used a VPN when accessing internet, but as of this morning, I'm getting a strange message when trying to access the site. But as soon as I disable my VPN, I can access the site with no issues. Is this a new thing you've implemented or is the site just glitchy at the moment?

I'm not aware of anything new that was implemented. 

One possibility is that this particular VPN was connected to a lot of recent spam activity and considered unsafe by a spam plug-in. 

[aussieinsydney]

3 hours ago, CM-BlueButterfly said:

I'm not aware of anything new that was implemented. 

One possibility is that this particular VPN was connected to a lot of recent spam activity and considered unsafe by a spam plug-in. 

Thanks for the quick reply. It seems to have fixed itself somehow now. It must have been a glitch.

[Fliz]

I can't log in with my user name and I'm not getting the password reset when I request it (checking spam filter, but no luck there, either). Can you help? User name is Fliz.

[Fliz]

I had to create a new display name in order to log on - can I somehow get the old and new accounts merged?

[Netfoot]

If you can't remember your password but your browser logs you in automatically, you can check your Password Manager to see what password the auto-login feature is using. 

[wonderwoman]

On 1/13/2025 at 12:51 AM, CM-BlueButterfly said:

On 1/12/2025 at 10:33 PM, JeanJean said:

How do we set a new passport if we can't remember our old one? Thanks!

Replied via PM. 

i’m in the same situation. please advise. thanks

[mythoughtis]

Please force a password change for me.  I don’t remember if I changed it recently because of the upcoming update and  forgot it or if I’ve never changed it and forgot it.i do remember both my user name and email. 

[voiceover]

Changed my email — I think!, but had to request password reset; waited for the email to reset but it hasn’t arrived.  Is the email to reset my password being sent to my original email? because that is no longer accessible. 
 

Thanks,

vo

[CM-BlueButterfly]

1 minute ago, voiceover said:

Changed my email — I think!, but had to request password reset; waited for the email to reset but it hasn’t arrived.  Is the email to reset my password being sent to my original email? because that is no longer accessible. 
 

Thanks,

vo

I'm assuming your email server is blocking Primetimer's automated email. 

[swankie]

I can't remember my password.  It won't let me create a new one unless I enter the current one.  What should I do?

[Chatty]

I also can remember my password and am therefore unable to change it.

[GHScorpiosRule]

5 hours ago, swankie said:

I can't remember my password.  It won't let me create a new one unless I enter the current one.  What should I do?

That's weird. When I wanted to reset my password, I just clicked on "forgot password" without typing in my email or username. It then asks for your email, and sends you a link to reset it.

[Voiceover2]

From voiceover:

I contacted my server and this was their response:

“Can you please indicate us their full email address and date and time of the email? Can you ask them to forward the error message?”

Earlier you told a user that you could do a “forced password reset”.  Can you do that for me?  Thanks for responding.

Adding here that I had to set up this new account to get my question to post here ,and the confirmation email arrived immediately.  Why did this one reach me and not the first one?

Edited 15 hours ago by Voiceover2

[CM-BlueButterfly]

7 hours ago, GHScorpiosRule said:

That's weird. When I wanted to reset my password, I just clicked on "forgot password" without typing in my email or username. It then asks for your email, and sends you a link to reset it.

The community members are referring to trying to change your password in Account Settings. 

Come to think of it, it might be good for have a "forgot password" link there, so, that members don't have to log-out to get there. Is that something that can be done @AllAstronauts ?

[AllAstronauts]

42 minutes ago, CM-BlueButterfly said:

it might be good for have a "forgot password" link there

It could... but... I mean, if you are logged in somehow but don't know your password eventually you'll be logged out anyways and still not know your password. Right?

Eh. Maybe I can just stick a derpy link at the bottom of the page.

[Guest]

How do I close this account?

[GHScorpiosRule]

1 hour ago, CM-BlueButterfly said:

The community members are referring to trying to change your password in Account Settings. 

Come to think of it, it might be good for have a "forgot password" link there, so, that members don't have to log-out to get there. Is that something that can be done @AllAstronauts ?

I don’t know that I went under account settings, but I couldn’t recall my password so signed out. Then just clicked on forgot password under the password box.

[QQQQ]

I need to change my email address AND I no longer remember my password. 😲

[CM-BlueButterfly]

45 minutes ago, JLT said:

How do I close this account?

Please see here: https://forums.primetimer.com/faq/question/31-how-to

 

[buckboard]

I can't remember my password and the one I have tried to enter, I get a message that this is incorrect.  Also, according to my Account Setting, my email is not the same as I have listed in my email/password book.  HELP!