I’d argue that while the deck hands have short, very physical bouts of work, the stews are doing the harder job. They are working pretty non-stop from beginning to end of their shifts. Before the guests are up they have to set up for breakfast service, then they serve drinks and breakfast, then clean up after the meal, then have to get into the bedrooms to get them cleaned, do laundry, then set up for lunch service and do it all again at dinner. They’re making about 50 trips (only a slight exaggeration) up and down those stairs, often carrying something.
I’m not suggesting the deck crew don’t have hard stuff too, but you’ll notice that when they get all the toys out, they’re the ones who have time to jump on the trampoline or ride a jet ski. You never see the stews hanging out with the guests. It’s clear that the deck crew have spare time as one of them is usually assigned final kitchen cleanup at the end of the night, even when they are fully staffed, and that’s because the stews need to get to bed and do it all again the next day.
So Hannah’s comments about extra work didn’t seem at all like whining to me but statements of fact. She wasn’t bitching about others just saying she was tired. I think it’s interesting that Jack, who is pretty universally acknowledged as being lazy, including by the crew, is considered adorable. But Hannah who is responsible for a smooth-running, friction-free experience for the guests is whining.