Yeah, that was cruel. It happens when someone feels hurt and angry enough to lash out, it can be a rush of power and relief to be able to hurt back, but, like the voicemail, it can't be deleted or forgotten.
Randall, like Kevin, has been able to get through many things in life with his charm. But that has also given him a big, honking blind spot to seeing things from others' points of view. Deja has called him on it at least once. His one flash of clarity came when he remembered the Jack and Rebecca fight and wouldn't escalate to Jack's level. But that may have made things worse by also n