I didn't think it was coming from a place of arrogance or anything, but I think if you know you have a certain issue and don't go to anyone for assistance it just looks like you're not putting everything into it that you can. I assume she didn't get assistance, because she said the vets were willing to work with her, not that they actually did.
All I know is, if I had to reprimand someone on my staff for underperforming and they told me "I know I'm weak in that area, and more experienced staff said they were willing to work with me," I'd reply with "Then why didn't you GO to any of them yet?"