I love Wen. Like others pointed out, it's a cleansing conditioner - it doesn't foam up like shampoos. I don't buy it from the Guthy-Renker autoship site, though. I just go to Chaz Dean's website to buy it when I need it. No fuss, no muss. My hair has never looked better. I tried other conditioners and even the Sally beauty supply knockoff of Wen, and wasn't impressed, but I've had great luck with Wen, so give me my overpriced non-shampoo.