Claire handled this situation amaaaazingly. It was aggravating me that AshLEE's apologies were of the "I'm sorry....that you were offended" variety. Those kinds of apologies aren't apologies for doing anything wrong, they're apologies about the offended party being sensitve and Claire 100% had a right to be angry at Ashlee.
Also, I don't mind bitches on reality tv, like at all. But you should just own the fact that you're bitchy. Laurel on the Challenge? She's pretty much a bitch and doesn't apologize about it and she's definitely one of my favorites. Ashlee's mistake is trying to pretend like she's nice, when she isn't at all. Now you're bitchy AND fake, and I can't get behind that combo.
I also don't understand Zach and his belief that he could do a lot better than Claire. Claire is really pretty to me, if I was a straight guy on this show I would be all about her. Shallow, but her waist to hip ratio is insane. And there's life behind her eyes, Ashlee seems pretty much dead behind her clumpy mascara.