My daughter had the same thing as Ember. It literally took the doctor less than 5 minutes (including the freezing) to do it. I saw 2 lactation consultants, tried the nipple shield and cried MANY TIMES trying to get my daughter to latch and she never did. I pumped for 5. Straight. Months. before my supply ran out and switched to formula. I really really tried to breastfeed and really really wanted to and I can't even tell you what emotions I felt when she said that formula was "a sin."