I *really* didn't like this episode. I was so uncomfortable with the entire Carol storyline. While I understood why corporate wouldn't have fired her (the fear of being sued for discrimination against someone with a mental disorder rang true), I don't believe that they would've put her back in the same store as the person she had actually threatened. I would imagine they would've given her the option of moving to another store or, if she refused as they mentioned she did, laying her off with some sort of severance/payoff. I just can't believe they would've continued to open themselves up to the repercussions of her actually harming Sandra or causing a hostile work environment for all the employees. Amy/management not wanting to involve HR gave me some really unpleasant flashbacks, too. I worked for a company where there were some serious issues happening on my team and my manager talked us out of going to HR every time with the same rhetoric that Amy used: we don't want HR monitoring everything we do, we don't want HR looking into how we operate, HR will cause more trouble than they'll solve. It was awful feeling trapped like that, and seeing Amy do the same thing to Sandra made me a little sick.
The Jonah storyline bothered me, too. He used to be a hopeless idealist but now he's just kind of an idiot, desperate to be liked and desperate to be relevant but not in an amusing way. It was just pathetic. As someone upthread mentioned, if Cheyenne is the cool head in a situation, you know you have some serious problems.
And the way Mateo and Garrett abused that poor guy was the shit cherry on top of the shit sundae. The story initially had some promise but it took a steep downturn when it became clear that they were taking advantage of the poor guy's financial situation just to have a little free time at work. Especially when the guy was actually experiencing physical pain. I would've much preferred it if they had him running around the store doing odd jobs and having the rest of the employees look at him with the same "Who the fuck is that?" reaction that Amy had at the end.
The only parts I liked were Cheyenne's accurate assessment that Jonah has a narc vibe (indeed) and Garrett calling Celine Dion "white Whitney Houston." Otherwise, this episode was no bueno.