Here is an update: I just got a reply from a person in Customer Care. She said they appreciate my feedback about Shawn and her comments and that my feedback will be reviewed by the appropriate team leaders. I don't think anything will change, but I do appreciate the fact that my concern was replied to on a Sunday and less than 24 hours after I wrote it.
(LOL - I just reread the comments I sent to them and boy, was I mad! I made several typos, and really blasted her, saying that what she said was ignorant and disrespectful, just like she is. I also blamed QVC management for letting her do/say whatever she wants to, even if it is driving customers away and that even for Shawn, who apparently has no boundaries, this was over the top. Yikes!)