From the IMDb description:
I was intrigued by this right off the bat because my family and I were refugees in the 90s (from the former Soviet Union to Germany) and stateless for eight years before we were allowed to apply for German citizenship. Our situation was nothing like that of the characters in this show - we had already been granted refugee status before we left so we entered Germany legally - i.e. safely - and while we had to stay at a bare-bones facility to be processed, it wasn't technically detention since we could leave the facility during the day, and we were there only for a few weeks.
I still have one episode to go, but I had really complicated feelings watching the first five. I think the show wants me to sympathize with the asylum seekers, and I do to a large extent. They have the deck stacked against them; even though it's legal to request asylum, commercial carriers won't transport them without a valid immigration status, so they put themselves in great danger to get smuggled illegally. On the other hand, a government has a duty to its citizens to diligently vet everyone they let into the country, and when someone arrives without any documentation, it's a long process to verify their story. That's why many people have to spend years in UN refugee camps in crisis areas waiting for their petitions to be approved before they can be safely resettled.
My sympathy stops, however, when people become violent, like the person who threw hot food in a guard's face because she told him he couldn't take food out of the mess hall. Of course being detained in such conditions can push a person to the brink, but the only chance to get asylum is to fully cooperate/comply with authorities. Considering that the other option is getting deported and most likely killed, abiding by the rules of the facility is not too much to ask.
As for the Sofie plot, I found it completely over the top and was surprised that it's supposed to be based on a true story. As a flight attendant, wouldn't she have been fingerprinted? And wouldn't everyone who's processed in the detention facility be fingerprinted as well, to check if they had sought asylum under a different name before? It shouldn't have taken more than a couple of days to identify her. That part of the show is the least compelling to me, even though I like Yvonne Strahovski.