Long time watcher, first time poster here.
Re: Why don't people sue and get their money back?
This above about being forced to consent to arbitration - and more, too, which I remember from a show last season.
1) As soon as you either: enter the Scientology premises, take a class, take a "personality test", or ask them questions, they make you sign a form, which, among the fine print, says that you believe Scientology is a religion.
This is so you can never later claim that you didn't think it was a religion and that you believed you were buying services or counseling rather than making "religious donations".
If someone did claim this, I'm sure the obvious rebuttal would be, "He's changed his mind, just like many people believe in Christianity and change their mind, so that doesn't make it any less of a religion. He believed it was a religious donation when he gave this money."
2) There is a policy that says that any Scientologist can ask for a refund at any time. I'm sure people like the registrar show this to everyone.
BUT!
3) There is ALSO a policy that says that any Scientologist who asks for a refund is declared a suppressive person.
And thus, they cannot enter the premises (and must immediately leave) and may not talk to any Scientologist. Such as talking to them to ask for your money back.
Catch-22: You can never get your money back.
It's kind of genius in its evilness. I have a law degree and I remember being blown away by the intricacies of .... essentially, how far they go to protect their money. This episode showed how far they go to GET the money. Circular policies like the above, show me how far they go to KEEP it.