I don't know if this was posted before or not but the Comcast forum makes interesting reading. It really blew up yesterday when a LOT of customers myself included, found that TCM was actually gone. Chicago is obviously in the Central Division.
Several bits of irony that add insult to injury... at the top of each page right before the title of the thread, Comcast has added the word SOLVED. NO, you S'sOB's, it's not solved. It's just ignored which is Comcast's way of "managing" cutomer complaints. Bastards.
The thread includes a reply from a Comcast employee from September 6:
09-06-2019 01:13 PM
Re: WHY IS COMCAST CHANGING TURNER CLASSIC MOVIES TO SPORTS PACKAGE IN OCTOBER?
Hello, xxxxx. Thank you for reaching out.
Every month, Comcast pays programmers like networks, local TV station owners and others, for the ability to bring their programming to you. We regularly review our programming and sometimes make changes to ensure we're offering a wide variety of programming at the best value. We look at a variety of factors, including customer viewership and programming costs when making these decisions. Viewership of TCM is low, as over 90% of our customers watch less than two movies per month. Given this and contractual limitations on offering TCM a la carte, we decided to move TCM to the Sports Entertainment Package, which will help us manage programming costs that are passed on to our customers while continuing to make the channel available to those who want to watch it.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
And just added some time today:
We sincerely appreciate all the feedback we have received in regards to this change. This thread has now been locked from receiving new replies. (bolding is mine)
Way to go, Comcast Cowards. When questions and comments become embarrassing, lock the thread. That's also led tocomments in different threads by other posters.
10-11-2019 02:16 PM
TCM move to Sports Package
Well, they have locked the thread about TCM moving to the Sports Package. I guess to Xfinity, they think that the issue has been resolved. Maybe an email to their Chief Customer Experience Office might get better attention to this.
Chief Customer Experience Office
1701 JFK Blvd
Philadelphia, PA 19103
10-11-2019 05:10 PM
COMCAST HAS LOCKED THE TCM THREAD
YES, Comcast has locked the thread about "CHANGING TCM" so that no additional comments can be posted.
I tried to post on another thread, and that thread disappeared while I was typing. Then I started a new thread to post a message, and, in less than 1 hour, that thread is GONE. There was nothing offensive in there that should have required removal. Therefore, I will post it again. We'll see how long it lasts.
What's wrong Comcast, don't like what you're seeing and hearing???
Well, we don't like what you're doing. So now we're even.
GET USED TO IT!!
Time to consider my options.