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PRIMETIMER

How to report a site technical problem or bug

Before reporting a bug, try these things:

  1. Depending on the issue, doublecheck that your settings are correct (i.e. you correctly set your notifications, or follow settings, or ignore settings, etc)
  2. Make sure you can reproduce the problem - refresh the page and try again
  3. Close out the site and try it in an incognito or private window
  4. Clear your cache

If the problem persists:

Go the Bugs, Questions & Suggestions area. First, check if there is a topic on that subject started by someone else, or see if your problem has already been addressed in the Fixed/Resolved area. If not, start a new topic for the issue.

Try and be detailed - always link us to the problem, and it's often helpful to provide screenshots, your browser type and version if you know it, and let us know whether you're on your phone, tablet or computer and what OS your device is running.

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