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PRIMETIMER

Troubleshooting Guide

Troubleshooting Goes Here


How to report a site technical problem or bug

Before reporting a bug, try these things:

  1. Depending on the issue, doublecheck that your settings are correct (i.e. you correctly set your notifications, or follow settings, or ignore settings, etc)
  2. Make sure you can reproduce the problem - refresh the page and try again
  3. Close out the site and try it in an incognito or private window
  4. Clear your cache

If the problem persists:

Go the Bugs, Questions & Suggestions area. First, check if there is a topic on that subject started by someone else, or see if your problem has already been addressed in the Fixed/Resolved area. If not, start a new topic for the issue.

Try and be detailed - always link us to the problem, and it's often helpful to provide screenshots, your browser type and version if you know it, and let us know whether you're on your phone, tablet or computer and what OS your device is running.


How to change your forum theme and/or size

At the bottom of the screen in the footer menu is a Themes dropdown option. Changing your theme will change sizes and colors for your forum view. Light vs Dark? M, L, XL? You decide!


Forum mobile compatibility

Primetimer's forums are fully usable from mobile devices. On mobile devices, the navigation is a bit different, and many features are accessed from so-called "Hamburger Menus" - 3 horizontal lines indicating a menu. 

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When clicked, the menu icon on the right-and side will open a panel allowing the user access to more items, like their inbox and notifications.

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If you experience any issues with the mobile version of the site, please let us know in the Bugs area, and make sure to mention you're using the mobile version, and what type of phone or tablet you're using.


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